Return Policy

 

Policies • Return & Refund

Return & Refund Policy

This policy applies to purchases made through TAPA Institute websites and related checkout pages, including tutoring bookings, CPA bootcamps, the CPA, CIA and CISA Success Systems, and digital course platforms.

Default rule

All sales final.

No returns / no exchanges unless this policy (or law) states otherwise.

Digital products

No refunds, except the Success System 14-day guarantee.

CPA, CIA and CISA Success System: refund within 14 days if less than 30% of the course is completed.

Tutoring packages

First-session guarantee + unused hours.

Not satisfied after your first session? Contact us within 48 hours. Unused hours: request within 30 days.

01 •

General Policy: No Returns or Exchanges (All Sales Final)

Unless explicitly stated below, all purchases are final and cannot be returned or exchanged.

Core Rule
View details

All sales are final unless explicitly stated in this policy. We do not accept returns and we do not offer exchanges.

Legal notice: Where required by law, we will honor applicable consumer protection rights. This policy is not intended to limit any rights you may have under state or federal law.
02 •

Digital Products, Downloads, and Online Courses

Digital products provide immediate access to proprietary content, so they are non-refundable, with one exception: the Success System 14-day guarantee.

Digital
View included items

Except for the Success System Guarantee below, we do not offer refunds, returns, or exchanges for:

  • Study materials, study scripts, and mock exams
  • Downloadable materials, digital books, and guided hypnosis recordings
  • Online courses and bundles purchased on Learn TAPA Institute (self-paced products)
Exception: Success System Guarantee. CPA, CIA, and CISA Success System purchases may be refunded if requested within 14 days of purchase and less than 30% of the course has been completed. Email info@tapainstitute.com with your name and order number.

Please review product descriptions carefully before completing your purchase.

03 •

CPA Bootcamps: Satisfaction Assistance (Contact Us Within 30 Days)

If you’re not satisfied, we’ll support you and discuss your concerns. Reach out within 30 days.

Bootcamps
View assistance terms

For CPA Bootcamps, if you are not satisfied, we will provide support to address your concerns.

Contact us within 30 days so we can assist you and discuss your concerns.

04 •

Tutoring Packages: First-Session Guarantee and Unused Sessions

A first-session guarantee, plus reimbursement for unused, undelivered tutoring hours under the terms below.

Tutoring
View reimbursement rules

TAPA Institute offers 1, 3, 6, or 9-hour tutoring packages. Unused hours may qualify for reimbursement under the terms below.

First-Session Guarantee. If you’re not satisfied after your first tutoring session, contact us within 48 hours and we’ll reschedule or issue a full refund for that session.

Unused hours: eligibility

  • Applies only to unused, undelivered tutoring hours/sessions.
  • Sessions already delivered are not reimbursable.

How reimbursement is calculated

(Total paid ÷ total hours in the package) × unused hours

Request deadline

  • Submit in writing within 30 days of purchase.

Scheduling note

  • Missed sessions due to failure to attend or late cancellation may be treated as used, consistent with booking terms.
How to request: Email info@tapainstitute.com with purchaser name, order/receipt number, tutoring package, and unused hours requested.
05 •

Physical Products (If Applicable): No Returns, Limited Replacements

No returns or exchanges. Damage/incorrect item support within 7 days of delivery.

Physical
View replacement process

Physical products (such as hard-copy books), if offered, are not eligible for returns or exchanges.

If your item arrives damaged or incorrect, contact us within 7 days at info@tapainstitute.com with:

  • Order number
  • Clear photos of the item and packaging

If verified, we may provide a replacement or another resolution at our discretion.

06 •

Fees, Billing, and Legal Requirements

Nonrefundable by default, with lawful exceptions and service-specific terms where applicable.

Legal
View legal notices
  • Except as required by law, fees are nonrefundable, and purchases may not be canceled by the user unless required by law.
  • Additional policies may apply to certain services; if there is a conflict, those additional policies may control.
07 •

Contact TAPA Institute

For eligibility questions or reimbursement requests, contact us below.

Support

Email

Include purchaser name + order/receipt number for fastest support.

Phone

If calling about a package, have your receipt number available.

Mailing Address

223 West 38 Street #688, New York, NY 10018, USA

Last updated: October 2026